|
Problem |
Solution |
Computer will not turn on; no power.
|
Check all on/off switches and power strips, if used.
Make sure all cables are securely attached. |
Computer seems to be powered on, but the monitor screen is
blank or black.
|
Be sure the monitor is securely connected to the computer
and to a power outlet and that the power light is on.
Move the mouse to deactivate a blank screen saver. |
Computer light is on, but it does not start up properly.
|
Be sure there isn't a diskette in the computer's floppy
drive.
Turn the computer off, wait 15 seconds and turn it back on again. |
Keyboard does not work.
|
Make sure the keyboard is securely connected to the computer
and into the proper port |
Mouse cursor on screen doesn't move and/or clicking the
mouse doesn't do anything.
|
Make sure the mouse is securely connected to the computer
and in the proper port.
On some Macintosh computers, mouse connect to the keyboard, check that
connection. |
Mouse cursor on screen moves, but moves slowly or is jerky.
|
Mouse ball or rollers are probably dirty. Remove the mouse
ball, clean away dirt and other accumulation, replace the ball and test. |
Printer does not print, or there are error messages when
attempting to print.
|
Check the power cable and be sure that the power light is
on.
Check for jammed paper or other items in the paper path.
Check that the printer is on-line, (look for a light on).
Turn the printer off, wait 15 seconds, and turn it back on.
|
Computer freezes.
|
Restart the computer by turning it off, waiting 15 seconds,
and turning it back on again. |
